Shipping policy
DMETRONIC SHIPPING POLICY
1. Shipping Availability
DMETRONIC ships automotive products locally and internationally. Shipping availability depends on the destination country, product type, dimensions, weight, value, customs restrictions, carrier acceptance, and current service availability.
Worldwide shipping means DMETRONIC can arrange international shipping to many destinations, but it does not guarantee that every product can be shipped to every country.
2. Shipping Methods
DMETRONIC normally uses DHL and FedEx for international shipments.
Other trusted shipping agents, freight forwarders, postal services, local couriers, or customer-appointed agents may be used depending on the country, product, cost, urgency, and customer agreement.
The final shipping method is selected or approved according to the specific order.
3. Shipping Cost
Shipping is not automatically included in the product price unless the product listing or written quotation clearly states otherwise.
Shipping cost depends on:
- Destination;
- Package dimensions and weight;
- Product value;
- Carrier or shipping agent;
- Delivery speed;
- Insurance;
- Customs documentation;
- Remote-area charges; and
- Special handling requirements.
DMETRONIC may contact the customer to confirm or adjust the shipping method and cost before dispatch when necessary.
4. Order Processing
Processing time depends on product availability, payment confirmation, testing, programming, compatibility verification, packaging, documentation, and the selected shipping method.
Some products may require testing, cloning, programming, preparation, or additional customer information before shipment.
An estimated dispatch time may be shown on the product page or confirmed directly by DMETRONIC. Processing and dispatch estimates are not guaranteed delivery dates.
5. Delivery Estimates
Carrier delivery estimates begin after the shipment is accepted by the carrier. Estimates are not guaranteed.
Delivery may be delayed by customs processing, carrier operations, remote-area service, public holidays, weather, security events, incorrect addresses, missing documents, import restrictions, or other circumstances outside DMETRONIC’s control.
6. Tracking
Tracked shipping is used when available. Tracking information will be provided after the carrier or shipping agent issues it.
Tracking activation may take time after collection or handover. Customers should monitor tracking and respond promptly to carrier or customs requests.
7. Customer Address and Contact Information
The customer must provide a complete and accurate:
- Recipient name;
- Company name, when applicable;
- Delivery address;
- City and postal code, when applicable;
- Country;
- Telephone or WhatsApp number;
- Email address; and
- Tax, customs, or identification information required by the destination.
DMETRONIC is not responsible for delays, failed delivery, return fees, storage charges, or additional shipping costs caused by incomplete or incorrect customer information.
8. Customs, Duties, and Import Requirements
The customer is responsible for confirming that the product may legally be imported and used in the destination country.
Unless agreed otherwise in writing, the customer is responsible for all customs duties, import taxes, VAT, brokerage charges, clearance fees, storage charges, inspections, permits, and other destination-country costs.
These charges are not included in the product or shipping price unless specifically confirmed in writing.
If a shipment is refused, abandoned, returned, destroyed, or held because the customer does not complete customs clearance or pay required charges, related costs may be deducted from any amount that might otherwise be refundable, subject to applicable law.
9. Package Inspection and Damage
Customers must inspect the package immediately upon delivery.
Visible external damage should be reported to the carrier at delivery whenever possible. Photographs and video should be taken before opening a damaged package and while the item is unpacked.
Shipping damage, missing contents, incorrect items, or suspected product faults must be reported to DMETRONIC within 2 calendar days after confirmed delivery with the order number and clear evidence.
10. Lost or Delayed Shipments
A shipment is not considered lost solely because tracking is delayed or delivery takes longer than estimated.
DMETRONIC will assist the customer in contacting the carrier or shipping agent and submitting an available investigation or claim. Carrier investigation times and decisions are controlled by the carrier.
Any compensation for carrier loss or damage may be limited to the amount accepted and paid by the carrier or insurer unless mandatory law requires otherwise.
11. Returned or Undeliverable Shipments
If a shipment is returned because of an incorrect address, failed delivery attempts, customer refusal, unpaid customs charges, missing documents, import restrictions, or failure to collect, the customer is responsible for the resulting return, storage, customs, and reshipping costs unless mandatory law provides otherwise.
Reshipping will occur only after the shipment is returned and all required costs are confirmed and paid.
12. Exchange or Replacement Shipping
When DMETRONIC approves an exchange or replacement, the customer pays return shipping and shipping of the replacement item unless DMETRONIC specifically confirms free shipping in writing.
Free replacement shipping is decided by DMETRONIC according to the circumstances of the individual case.
13. Customer-Appointed Shipping Agents
A customer may request delivery to an agreed shipping agent or freight forwarder.
When delivery is confirmed to the customer’s appointed agent, the order is considered delivered to the customer’s nominated recipient. The customer is responsible for the agent’s handling, consolidation, forwarding, storage, documentation, and final delivery unless otherwise agreed in writing.
14. Contact
For a shipping quotation or assistance, contact:
WhatsApp: +961 70 789 709
Email: dme.tronic@gmail.com