Refund policy
DMETRONIC RETURN AND REFUND POLICY
1. General Electronics Policy
Automotive electronic parts, control units, chips, programming tools, key and immobilizer products, diagnostic equipment, and related electronic items are sold without a general commercial warranty unless a specific product listing states otherwise.
This policy does not exclude or limit any mandatory consumer rights that cannot legally be excluded in the customer’s country.
2. Inspection and Problem Reporting
Customers must inspect the shipment immediately after delivery. Any visible damage, incorrect item, missing item, or suspected product fault must be reported to DMETRONIC within 2 calendar days after confirmed delivery.
Customers should provide the order number, photographs or video of the package and item, the exact part number, control-unit identification, and a clear explanation of the problem.
Customers may still contact DMETRONIC after the 2-day period for reasonable technical assistance when possible. Assistance after this period does not create a warranty or guarantee an exchange, replacement, or refund.
3. Compatibility and Installation
Automotive electronic products must not be purchased based only on appearance. Customers are responsible for providing the VIN, exact part number, hardware and software identification, vehicle information, and programming requirements whenever compatibility verification is needed.
Unless mandatory law provides otherwise, products are not normally eligible for return after they have been installed, connected, powered, opened, programmed, coded, cloned, unlocked, modified, soldered, damaged, exposed to water, burned, or otherwise altered.
Installation, diagnosis, programming, and coding should be completed by a qualified automotive professional.
4. Review and Available Solutions
DMETRONIC will review each reported case individually. Technical information, photographs, video, diagnostic reports, programming logs, or return inspection may be required.
If DMETRONIC confirms that the supplied item was incorrect or faulty from our side, DMETRONIC may, at its sole discretion and subject to applicable mandatory law:
- Provide technical support;
- Approve an exchange;
- Approve a replacement;
- Issue a partial refund; or
- Refund the item price.
Approval is not automatic and depends on the product condition, evidence provided, inspection results, and circumstances of the order.
5. Shipping and Other Costs
Unless DMETRONIC specifically agrees otherwise in writing:
- Original shipping charges are non-refundable;
- Return shipping is paid by the customer;
- Shipping for an exchanged or replacement item is paid by the customer;
- Customs duties, import taxes, brokerage fees, storage fees, payment fees, and insurance are non-refundable;
- Installation, removal, programming, coding, diagnosis, labor, towing, vehicle downtime, and third-party costs are not reimbursed.
If a refund is approved, the maximum refund is normally limited to the amount paid for the item itself, excluding the costs listed above.
DMETRONIC may decide to provide free replacement shipping in a specific case, but this is an exception that must be confirmed by DMETRONIC in writing.
6. Software and Services
Unless mandatory law provides otherwise, digital products, software, online access, activation codes, subscriptions, downloads, completed programming, completed coding, completed software installation, tuning files, remote sessions, and technical services are non-refundable after delivery, activation, access, download, or commencement of the service.
7. Order Cancellation
A cancellation request must be made before the order is processed, programmed, prepared, packed, transferred to a carrier, or before a digital or remote service begins. Cancellation cannot be guaranteed after processing has started. Approved cancellations may be reduced by non-refundable payment, preparation, programming, or administrative costs where legally permitted.
8. Return Authorization
No item may be returned without prior written authorization from DMETRONIC. Unauthorized returns may be refused. Approved returns must be securely packaged, complete, and sent using a trackable shipping method.
9. Contact
WhatsApp: +961 70 789 709
Email: dme.tronic@gmail.com
Send your order number and complete evidence when requesting assistance.
EU consumers may withdraw from an eligible purchase within 14 days of delivery without giving a reason. After notifying DMETRONIC, the item must be returned within 14 days, unused and in its original condition. DMETRONIC provides free return shipping for eligible returns and refunds the purchase price plus standard outbound delivery costs within 14 days of receiving the returned item or proof of shipment. Custom-programmed, personalized, unsealed software, and other legally exempt items are excluded. To request a return or cancellation, use Returns and cancellations in the store footer.